Whether they’ve articulated them or not, most businesses have core values.
There’s a reason they provide services or products the way that they do. Core values are important because they dictate what your interaction with that company will be like.
How you’re treated matters. So today, I wanted to talk a little bit about how we provide our services.
Because if we provided amazing services but were a pain to work with, would anyone want to work with us? If we slashed your waste spending by a fourth, but you could never get in touch us when you had a question or service issues would it be worth it?
I want to be honest with you about what our core values are and how they affect how we do business with you.
Let’s talk about:
Servant leadership
Absolute honesty
Complete transparency
Exceeding expectations
Authenticity
Again, how you’re treated matters. Let’s look at how each of these core values shapes your experience as a client.
Servant Leadership
We believe leaders should serve and be willing to do what others won’t or don’t want to do.
We’ll be honest - the waste and utility industry can be pretty tedious. Haulers can be really shady. Service providers can be impossible to get a hold of. Invoices can be inscrutable.
But we confront these things on your behalf because we believe that you deserve nothing less. We don’t think anything should stand between you and the savings opportunities you’re likely sitting on. Or, to use a recent client’s words: “You stay a part of this until every single nickle of savings is realized.”
So we go where few people are willing to go. We stay on top of haulers until they correct their billing mistakes. We wait on hold with customer service for as long as it takes to get to the bottom of mysterious price hikes. And we leave no stone un-turned when it comes to your waste audits.
You don’t deserve to be overcharged or mislead about your utility or waste management. So we make it point to serve well.
Absolute honesty
We share the good, bad, and ugly. We give you the whole picture of your waste disposal and utility management.
After we review your portfolio, we create a savings report called the Waste Savings Summary (WSS). We show you everything we’ve found - where there are tons of savings, and where there is very few.
But this practice isn’t only something we do in the initial savings process. It’s something we keep at the forefront of our minds when we are reviewing your invoices, and when we bill you for our services.
Just this past summer, we had an instance where we found savings at a multi-family location. The only problem? We found those savings as the result of something we had overlooked. We had already reviewed the locations for savings, but after doing a secondary review, we found a huge amount we could save.
Since we share in the savings at a rate of 50% we could have just charged the client for the additional savings we had found.
But we found it as the result of our mistake - and we knew it wouldn’t have been fair to charge the client without having a discussion with him first and getting his thoughts. So that’s exactly what we did. We came to an agreement about what was fair, and we both benefited.
When we mess up, we own it.
Complete Transparency
We share all pertinent information with our clients and partners – we don’t hold anything back.
And we’re very open about how we do what we do. It’s why we started this blog in the first place! We believe you should be empowered to make the most informed decision you can about your waste disposal and utility management.
We actively self-disclose. We’ve written articles about how we conduct our audits, and how we find savings. And we make videos (and blooper reels!) about what our processes are and how they benefit you. We’ve also made a guide with over thirty pages of actionable steps to prevent overspending.
We practice transparency because it’s what you need and deserve.
Exceed Expectations
We attempt to surpass the expectations of our clients and partners.
We know that in the consulting world - not to mention the waste industry - it’s unusual to be wowed. It’s unusual to receive service that is above and beyond and to really feel seen by your vendors.
So we go the extra mile. Scott Alderman of Landura Management Associates recently said: ““The recommendations you implemented resulted in these expenses being reduced by 25%. Besides the savings, I appreciate the excellent communication you and your staff have given us and the fact that you are monitoring our bills each month.”
We provide excellent service - in every sense of the word. Of course we want to find as much savings as possible. But we also want your experience with us to be exceptional.
Authenticity
We endeavor to always present an accurate image of who we are, what we do, and what we don’t do.
We don’t do everything! We don’t pay your bills for you or haul your trash.
Instead, we make it simple for you save on your waste, utility, and medical services management.
Will there be hiccups with your vendors? Probably. Will there occasionally be massive billing errors on the hauler’s end? Every so often.
We can’t control your service provider’s behavior. But we do promise to be there regardless.
We cannot promise that waste haulers will always show up, that their invoices will always be accurate, or that WCI will always be perfect. What we will promise is that if something goes wrong or if WCI makes a mistake, we will rise to the occasion, take action, and do everything in our power to resolve the issue.
Our core values make your service experience exceptional!
We’re committed to you having the very best service experience you can. We’re thrilled to find substantial savings for you, but we’re just as excited about giving you a smooth ride on our way there.
Interested in finding out whether we’re a fit? Schedule an informal 15-minute phone call with our CEO Tyler Brunson. You have everything to gain!
What questions do you have about what we do? Let me know in the comments below!