Who We Are and Why We’re Different
Our CEO, Tyler Brunson established WCI in 2002 to help you save on your waste, recycling, and utility expenses.
He quickly realized that companies in almost every industry nationwide were overspending because of poor hauler practices.
We have grown into a nationally-recognized waste and recycling expense reduction services company. Now in business since 2002, we pride ourselves on our excellent track record for identifying savings opportunities for our clients and outstanding customer service.
Our mission is to reduce and steward our client’s waste disposal expenses while building long-term relationships and creating long-term value.
We want to be known as the most honest, transparent, and effective waste expense reduction company in the country.
Why Our Core Values Make Us Different
Our core values ensure that you’re treated with respect and fairness during our audit process.
Let’s talk about:
Servant leadership
Absolute honesty
Complete transparency
Exceeding expectations
Authenticity
How you’re treated matters. Let’s look at how each of these core values shapes your experience as a client.
Servant Leadership
We believe leaders should serve and be willing to do what others won’t or don’t want to do.
We’ll be honest - the waste and utility industry can be pretty tedious. Haulers can be really shady. Service providers can be impossible to get a hold of. Invoices can be inscrutable.
But we confront these things on your behalf because we believe that you deserve nothing less. We don’t think anything should stand between you and the savings opportunities you’re likely sitting on. Or, to use a recent client’s words: “You stay a part of this until every single nickle of savings is realized.”
So we go where few people are willing to go. We stay on top of haulers until they correct their billing mistakes. We wait on hold with customer service for as long as it takes to get to the bottom of mysterious price hikes. And we do tremendous research to find every savings opportunity available to you.
You don’t deserve to be overcharged or mislead about your utility or waste management. So we make it point to serve well.
Absolute honesty
We share the good, bad, and ugly. We give you the whole picture of your waste disposal and utility management.
After we review your portfolio, we create a savings report called the Waste Savings Summary (WSS). We show you everything we’ve found - where there are tons of savings, and where there is very few.
But this practice isn’t only something we do in the initial savings process. It’s something we keep at the forefront of our minds when we are reviewing your invoices, and when we bill you for our services.
Just this past summer, we had an instance where we found savings at a multi-family location. The only problem? We found those savings as the result of something we had overlooked. We had already reviewed the locations for savings, but after doing a secondary review, we found a huge amount we could save.
Since we share in the savings at a rate of 50% we could have just charged the client for the additional savings we had found.
But we found it as the result of our mistake - and we knew it wouldn’t have been fair to charge the client without having a discussion with him first and getting his thoughts. So that’s exactly what we did. We came to an agreement about what was fair, and we both benefitted.
When we mess up, we own it.
Complete Transparency
We share all pertinent information with our clients and partners – we don’t hold anything back.
And we’re very open about how we do what we do. It’s why we started this blog in the first place! We believe you should be empowered to make the most informed decision you can about your waste disposal and utility management.
We don’t hide what we do or how we charge you.
We practice transparency because it’s what you need and deserve.
Exceed Expectations
We attempt to surpass the expectations of our clients and partners.
We know that in the consulting world - not to mention the waste industry - it’s unusual to be impressed. It’s unusual to receive service that is above and beyond and to really feel seen by your vendors.
So we go the extra mile. Scott Alderman of Landura Management Associates recently told us: “The recommendations you implemented resulted in these expenses being reduced by 25%. Besides the savings, I appreciate the excellent communication you and your staff have given us and the fact that you are monitoring our bills each month.”
We want to find as much savings as possible, but we also want your experience with us to be exceptional.
Authenticity
We endeavor to always present an accurate image of who we are, what we do, and what we don’t do.
We don’t do everything! We don’t pay your bills for you or haul your trash.
Instead, we make it simple for you save on your waste, utility, and medical services management.
Will there be hiccups with your vendors? Probably. Will there occasionally be massive billing errors on the hauler’s end? Every so often.
We can’t control your service provider’s behavior. But we do promise to be there regardless.
We cannot promise that waste haulers will always show up, that their invoices will always be accurate, or that WCI will always be perfect.
What we will promise is that if something goes wrong or if WCI makes a mistake, we will rise to the occasion, take action, and do everything in our power to resolve the issue.
Our Core Values Make Our Service Experience exceptional
We’re committed to you having the very best service experience you can.
Interested in finding out whether we’re a fit? Schedule a free, informal 15-minute phone call You have everything to gain!