Valet services are a great idea, right? There are very few people in the world who actually enjoy taking out the trash - and valet services are a perfect solution.

But what happens when your valet services go wrong? What if your porter doesn’t show up? Or if he leaves garbage strewn all the way to the dumpster? What happens when this vital part of your waste management is in crisis?

It doesn’t happen a lot. We work with several really wonderful valet service providers.Their porters come on time and get the job done - and do it well.

But when problems do arise, it’s a major pain.

One of our clients just recently asked for help for this exact issue.

Valet Waste Service: The Problem

First, they had issues with having quality services. Frankly, it was gross - they were leaving streaks down the hallways, which I think we can all agree is really less than ideal.

Maintenance ended up having to hose down the hallways. This successfully cleaned up the mess, but it also damaged the lights on the floors below. They had to be replaced - and it wasn’t a cheap fix.

Once we found out this happened, we reached out to the service provider and secured a $4,000 credit for their account.

But the issues didn’t stop.

The valet porter stopped showing up, and the new one either couldn’t figure out how to operate the compactor, or kept missing pick-up in entire buildings.

The Solution

After going through three porters in about as many months, we decided enough was enough. Residents were complaining and the employees on-site had resorted to picking up the garbage themselves! The valet “services” were anything but good service.

We found them a new valet service that we knew was dependable, and are in the process of ensuring a smooth transition.

When things go wrong with your waste management, you need to have recourse. You need someone who knows the market and who will have your back when problems arise.

Resolving valet services issues are just one way we serve our multi-family clients. You don’t have to troubleshoot valet waste problems on your own! You can have reliable, experienced help on your team.

Do you have valet services at your locations? Have you run into any waste service issues in the past? Sound off in the comments below! I’d love to hear your thoughts.